Refund policy

 

We want you to be completely satisfied with your purchase from Friday’s Outdoors. If you need to make a return, we offer a 30-day return window.

30-Day Return Window

Return requests must be made within 30 days of the confirmed delivery date.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging with all original tags, manuals, parts, and accessories.
• Fishing line must be un-spooled.
• Proof of purchase or your order number is required.

Items showing signs of wear, outdoor use, installation, alteration, or water damage cannot be accepted for return.

How to Start a Return:

Please contact Friday's Outdoors before processing a return. Return instructions and the correct return address will be provided after your request is approved. 

Email us at fridaysoutdoorsupplies@gmail.com with your order number, the item you wish to return, and the reason for the return.

If your return is approved, we will provide return instructions. Please do not send a product back to the manufacturer or to the address shown on the original shipping box unless we instruct you to do so.

Non returnable items:

Items that have been customized, personalized, clearance or marked final sale are not eligible for return. 

Return Shipping Costs

Customers are responsible for return shipping costs on non-defective items. Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or incorrect.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and include photos showing the issue. 

We will work with our supplier to determine the appropriate replacement, exchange, store credit or refund. If a return is necessary due to a confirmed defect or seller error, appropriate return shipping costs will be covered. 

Please do not ship merchandise back until you receive return authorization and instructions from Friday's Outdoors. 

Refunds

Once the return is received and inspected, we will email you with the approval status. Approved refunds will be issued to the original payment method within 5 to 7 business days. Your bank or card provider may require additional processing time before the refund appears in your account.